We're hiring! Join our team as Head of Programmes

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  • Salary: £35,000-£45,000 FTE (dependent on experience)

  • Role type: permanent, full time (37.5 hours per week) 

  • Reporting to: Director of Programmes

  • Responsible for: team of three programme coordinators 

  • Location: east London, with some remote working 

  • Application deadline: Sunday 19th June 2022, at 11.59pm

  • First interview date: Monday 4th July 2022


The Cares Family helps people find community and connection in a disconnected age. First established in 2011, our objectives are to reduce loneliness and isolation by creating and supporting meaningful mutual relationships between people who might not otherwise interact; to help people feel belonging, purpose and power in a rapidly changing world; and to bring people together to reduce the gaps across social, generational, digital, cultural and attitudinal divides.

East London Cares is the youngest of The Cares Family charities and after launching in October 2019, had only six months of face-to-face programmes before the pandemic and lockdown restrictions hit. Nonetheless, East London Cares has connected over 1000 older and younger neighbours in Hackney and Tower Hamlets, through our core programmes. We're excited to now be looking for a Head of Programmes to lead this dynamic team.


East London Cares’ Head of Programmes is responsible for the day-to-day oversight and management of our programmes bringing older and younger people together in east London. Our core programmes are:

  • Social Clubs – group activities bringing older and younger neighbours together to share friendship and new experiences through dance parties, local history nights, new tech workshops and more.

  • Love Your Neighbour – one-to-one intergenerational friendships through which people share experiences, stories, support and time.

  • Outreach – proactive work that identifies people at risk of loneliness in our neighbourhoods and invites them into our communities, for example through door-knocking, stands in local chemists and supermarkets, and local partnerships.

Your role will be to manage a team of three programme coordinators (this could grow), and to oversee the quality and coordination of their activities in line with our goals and targets. You will drive efficiency, innovation and impact in those programmes, and ensure they remain ambitious, safe, welcoming and inclusive in line with our mission and values. You will also play a key role as part of The Cares Family management team, regularly supporting and collaborating with Heads of Programmes from every branch to contribute to the organisation’s strategic direction.


All of the above requires a broad set of skills which you might have developed while managing a team in other charities or organisations, or by leading community projects. We're looking for someone who is passionate about our mission and programmes, and who can encourage, motivate and support a team with big ambitions. 

You will be a caring and collaborative leader, who can think creatively to meet objectives and KPIs. And you'll be someone who thrives on seeing people grow in confidence, make new friendships and feel more connected to their community.


This is a task-based application process, so we are not asking applicants for CVs. To apply, please read job description and tasks carefully, and submit your application here by 11.59pm on Sunday 19th June 2022. If you have any problems uploading your application, please contact [email protected].

If you’re interested in this role, but you’d like to find out more before submitting an application please join our online information session on Tuesday 14th June 2022 at 6pm, or email [email protected] – we’d be happy to answer any questions. 

The Cares Family is an anti-racist, anti-discriminatory organisation. We particularly welcome applications from Black, Asian and Minority Ethnic people, people with disabilities and people from lower income and diverse educational backgrounds who may be under-represented in our organisation.

Roxi Rustem

Posted by Roxi Rustem on Thursday 19th May 2022

Roxi leads the team at East London Cares. She previously coordinated the Volunteer and Outreach programme at North London Cares and worked as the Community Engagement Manager for St Margaret's House in Bethnal Green.