In order to work with you, The Cares Family and its local branches will occasionally need to gather and use certain personal information about you. For example, your name and address or other information pertinent to you (your “Personal Information”).
If you are providing us with information about somebody other than yourself, you must ensure you have their consent to share this information. By providing this information to us, we are entitled to assume you have that person’s permission to do so and for us to contact them.
The processing of your information is carried out by or on behalf of The Cares Family and its local branches (North London Cares, South London Cares, East London Cares, Manchester Cares and Liverpool Cares).
This document details why we collect this information, what we do with that information and how we keep it safe as well as other important information we need to make sure you are aware of regarding the collected of your personal data.
If you have any questions about anything in this policy, please do not hesitate to ask a member of the team or contact us by emailing [email protected].
WHAT IS GDPR?
GDPR stands for General Data Protection Legislation. It is a law in the UK and EU that governs the way in which we can use, process, and store personal data (information about an identifiable, living person) e.g. names, addresses, dates of birth.
WHAT IS PERSONAL DATA?
WHAT IS SPECIAL CATEGORY DATA?
Special category data is personal data that is more sensitive, and so needs more protection.
In order to lawfully process special category data, you must identify both a lawful basis under Article 6 and a separate condition for processing special category data under Article 9.
This is because special category data is more sensitive, and so needs more protection. For example, information about an individual’s;
HOW WE COLLECT YOUR INFORMATION
We collect your Personal Information in a number of ways, namely:
WHY WE USE YOUR INFORMATION
We collect your data to engage you in The Cares Family’s activities and to manage and administer the programmes we offer.
Some examples of this include:
HOW WE KEEP YOUR INFORMATION SAFE
The security of your information is a priority for us. Your Personal Information is held electronically on our systems in a safe and secure way which only Cares Family employees have access to.
Our staff will occasionally make notes on paper, but they will then input any relevant data onto our IT system and destroy the paper copy – this is the best way to keep your Personal Information safe and secure.
We promise to never sell your information to any other organisation.
KEEPING YOUR DETAILS UP TO DATE
We are required to ensure your Personal Information is accurate and so as part of our work, we may need to ask you some questions from time to time and sometimes even the ones we’ve asked you before, sorry!
SHARING YOUR DATA WITH OTHER ORGANISATIONS
We will only share your information with other organisations to manage and administer the programmes we provide. This may include sharing your information with other institutions that support you (with your permission).
The types of organisations we may share your data with are listed below:
TRANSFERRING YOUR DATA OUTSIDE OF THE EEA
In addition to the data stored on Salesforce (as above) sometimes organisations working on our behalf may manage your information outside of the European Economic Area. If this happens, we will make sure there is a valid reason for doing so and that it is done following all this policy.
HOW LONG WE KEEP YOUR DATA FOR
As a general rule, we will hold your data for a period of up to six years after your last interaction with us. After this period your data will be anonymised.
RIGHT TO WITHDRAW CONSENT
Where we use your personal information based on your prior consent, or where you have given us permission to send you marketing communications by email, mobile messaging and by direct message on social media, you can withdraw your consent at any time by contacting [email protected].
CONTACTING US
If you have any questions about this privacy policy or how and why we collect and use your data you can contact us at [email protected].
YOUR DATA RIGHTS
The General Data Protection Regulation (GDPR) stipulates that you have the following rights. We are happy to explain how we can help you with any requests around these rights or explain them in more detail for you.
CONTACTING US:
If you have any questions about this privacy policy and how we use your information you can contact us by writing to us at:
The Cares Family, c/o 3Space, International House, Canterbury Crescent, Brixton, London SW9 7QE
You can also get in touch by emailing us at [email protected]